Privacy Policy for Cloud3PL

This Privacy Policy describes how Cloud3PL Software Inc. ("Cloud3PL," "we," "us," or "our") collects, uses, and discloses information in connection with your access to and use of the Cloud3PL software application ("Cloud3PL App"). We are committed to protecting your privacy and handling your personal data responsibly.

1. Information We Collect

We collect various types of information from and about users of our Cloud3PL App, including:

Information You Provide to Us:

• Account Information: When you register for an account, we collect your name, email address, company name, job title, phone number, and account login credentials.
• Billing Information: If you subscribe to paid features, we collect billing details, such as credit card information (processed by a secure third-party payment processor, we do not store full credit card numbers), billing address, and payment history.
• Support & Communications: When you contact us for support, provide feedback, or communicate with us, we collect the content of your communications and any information you choose to provide.
• User Content: Any data, files, or information you upload, input, or process through the Cloud3PL App (e.g., inventory data, order details, shipping information, customer data).

Information We Collect Automatically:

• Usage Information: We collect information about your interactions with the Cloud3PL App, such as the features you use, the time and duration of your activities, and error logs.
• Device Information: We collect information about the device you use to access the Cloud3PL App, including IP address, operating system, browser type, device type, and unique device identifiers.
• Log Data: Our servers automatically record information that your browser sends whenever you use the Cloud3PL App. This log data may include your IP address, browser type and settings, the date and time of your use, and cookie data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your Browse behavior and to provide and improve the Cloud3PL App. For more information, please see Section 4 ("Cookies and Tracking Technologies").

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Cloud3PL App: To operate, deliver, and improve the functionality of the Cloud3PL App, including processing orders, managing inventory, and facilitating shipping.
• To Manage Your Account: To create and maintain your account, provide customer support, and communicate with you about your account.
• To Process Transactions: To process payments for services and manage billing.
• To Improve and Personalize the Cloud3PL App: To understand how users interact with the Cloud3PL App, fix bugs, develop new features, and personalize your experience.
• For Communication: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages. We may also send you marketing and promotional communications, from which you can opt-out.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other illegal or harmful activities.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Research and Analytics: To perform research and analysis to understand user behavior and trends.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Your Consent: We may share your information when we have your explicit consent to do so.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing. These service providers will have access to your information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of Cloud3PL, prevent fraud or illegal activity, or protect the personal safety of users or the public.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, or marketing.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your activity on the Cloud3PL App.

• Cookies: Small data files stored on your device that help us remember your preferences, track your navigation, and understand how you interact with our services.
• Web Beacons (Pixel Tags): Tiny graphics with a unique identifier, similar in function to cookies, used to track the online movements of users or to access cookies.

Cookie Opt-Out:

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. Please note that if you choose to disable cookies, some features of the Cloud3PL App may not function properly. For more information on managing cookies, refer to your browser's help documentation.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

• Access: You may have the right to request access to the personal information we hold about you.
• Correction/Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion/Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided in Section 10. We will respond to your request in accordance with applicable law.

8. Disclaimers for Specific Jurisdictions

8.1. For Users in the European Economic Area (EEA) and the UK (GDPR Compliance):

If you are located in the EEA or the UK, our processing of your personal data is governed by the General Data Protection Regulation (GDPR).

Legal Basis for Processing: We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., providing the Cloud3PL App services).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing where permissible).
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

International Data Transfers: Your personal data may be transferred to, and processed in, countries outside of the EEA or UK, where data protection laws may be different. We will ensure that such transfers comply with GDPR by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission or relying on adequacy decisions.

Your Rights under GDPR: In addition to the rights listed in Section 7, you have the right to lodge a complaint with a supervisory authority if you believe your rights under GDPR have been violated.

8.2. For California Residents (CCPA/CPRA Compliance):

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: Cloud3PL does not sell or share your personal information to third parties for monetary or other valuable consideration, nor do we share your personal information for cross-context behavioral advertising. Therefore, a "Do Not Sell/Share My Personal Information" link is not required or provided.
• Right to Limit Use and Disclosure of Sensitive Personal Information: Cloud3PL does not collect "sensitive personal information" as defined by CPRA for purposes that require a right to limit its use and disclosure.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise these rights, please contact us using the contact information provided in Section 10. We may need to verify your identity before processing your request, which may require matching information you provide with information we have on file.

9. Children's Privacy

The Cloud3PL App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: